SMS outage

Incident Report for Mobilize

Resolved

We have now re-queued all failed SMSs and believe service to be restored.

Posted Oct 29, 2020 - 15:19 EDT

Monitoring

We believe connectivity has been restored on Twilio's end and are scaling back up our notifications. We will be retrying failed messages shortly.

Posted Oct 29, 2020 - 15:04 EDT

Identified

Our SMS provider Twilio is experiencing a large-scale outage causing our SMS notifications to fail to send. We're attempting some mitigation to ensure we can retry failed messages; some other (email) updates may be delayed in the interim.

You can see Twilio's updates here: https://status.twilio.com/

Posted Oct 29, 2020 - 14:54 EDT

This incident affected: Notifications (Email).